Service & Support

Shipping and delivery

Orders can either be sent to an address in Germany , to an DHL Packstation or to one Hermes ParcelShop be shipped. Unfortunately, delivery to PO boxes is not possible.

Shipping within Germany:

Shipping method delivery time Shipping
DHL/Hermes parcel insured Approx. 2-4 working days* €6.99 / free for orders over €5.00
DHL express shipping Next working day, if ordered Mon-Fri by 11 a.m €11.99


Delivery to the European Union / EU (Austria, Belgium, ...):

Shipping method delivery time Shipping
DHL/Hermes parcel insured Approx. 2-8 working days* €14.99

Delivery to Switzerland and Great Britain:

Shipping method delivery time Shipping
DHL/Hermes parcel insured Approx. 2-8 working days* €26.99
*You can find the specific delivery time for your order in the shopping cart, in the ordering process, in your customer account and in the app.
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Do you have any questions for us?

Where can I find my online invoice?

If you would like to receive an invoice for your order, send us an email to...

Where is my order?

Hasn't your order arrived yet? Please get in touch

Do you also deliver abroad?

Yes, we deliver to the European Union (EU), Switzerland and the United Kingdom. You can find further information about this under “Shipping & Delivery”.

What happens if I cannot attend an online workshop appointment?