Service & Support

Shipping and delivery

Orders can either be sent to an address in Germany , to an DHL Packstation or to one Hermes ParcelShop be shipped. Unfortunately, delivery to PO boxes is not possible.

Shipping within Germany:

Shipping method delivery time Shipping
DHL/Hermes parcel insured Approx. 2-4 working days* €6.99 / free for orders over €5.00
DHL express shipping Next working day, if ordered Mon-Fri by 11 a.m €11.99


Delivery to the European Union / EU (Austria, Belgium, ...):

Shipping method delivery time Shipping
DHL/Hermes parcel insured Approx. 2-8 working days* €14.99

Delivery to Switzerland and Great Britain:

Shipping method delivery time Shipping
DHL/Hermes parcel insured Approx. 2-8 working days* €26.99
*You can find the specific delivery time for your order in the shopping cart, in the ordering process, in your customer account and in the app.

Declare withdrawal

Please fill out the following form to declare your withdrawal from the contract.

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