Refund policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us, Pure Burel by Lumen GmbH, Kopernikusstrasse 14, telephone number: +49 177 7887120, e-mail address: info@pureburel.com, of your decision to withdraw from this contract by an unequivocal statement. You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
(Sample withdrawal form and GTC as PDF.)

The return shipment must be sent to:
Lumen GmbH
Röhrichtweg 9
30559 Hanover

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return the goods to us immediately and in any case within fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We shall bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

2. exclusion/expiry of the right of withdrawal

Pursuant to Section 312g (2) of the German Civil Code (BGB), there is no right of withdrawal for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. This applies to our custom-made products and all products that are not manufactured at the customer's request, such as the choice of color, own patterns and applications.

The right of withdrawal also does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded, and it expires in contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery, and in contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.